Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to edit Change tickets in portal view?

Hi all! In my project, when a customer makes a Change request, this cannot be edited by the customer in the portal view.  

I would like for them to be able to amend details in the ticket, up until the ticket gets approved where editing should not be allowed.

Can any one advise me on how I could achieve this please?

Many thanks

3 answers

2 accepted

0 votes
Answer accepted
Liam Green Community Leader Nov 18, 2020

Hi @Aaron Monilal 

Welcome to the Community!

It is not possible for customers to edit a ticket once it has been created.  A user has to be a member of the Service Desk team, and have a Jira licence to edit a ticket.

There is an open feature request for this:

You can vote on the issue and watch it for updates.

Hope that helps,

Regards, Liam

0 votes
Answer accepted
John Funk Community Leader Nov 18, 2020

Hi Aaron  - Welcome to the Atlassian Community!

Unfortunately, this is not currently possible. If you would like to vote for and follow the feature request, you can do that here:

Hi @Aaron Monilal,

We've recently added this feature to our app: Feature Bundle for Jira Service Management. This app provides not only Edit Request functionality but also other useful features, such as Request Steps or the possibility to display additional information on the Request Details View.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,071 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you