How to edit Change tickets in portal view?

[Aaron Monilal]

Hi all! In my project, when a customer makes a Change request, this cannot be edited by the customer in the portal view.  

I would like for them to be able to amend details in the ticket, up until the ticket gets approved where editing should not be allowed.

Can any one advise me on how I could achieve this please?

Many thanks

[Liam Green · Accepted solution]

Hi @Aaron Monilal 

Welcome to the Community!

It is not possible for customers to edit a ticket once it has been created.  A user has to be a member of the Service Desk team, and have a Jira licence to edit a ticket.

There is an open feature request for this:

https://jira.atlassian.com/browse/JSDCLOUD-2368

You can vote on the issue and watch it for updates.

Hope that helps,

Regards, Liam

[John Funk · Accepted solution]

Hi Aaron  - Welcome to the Atlassian Community!

Unfortunately, this is not currently possible. If you would like to vote for and follow the feature request, you can do that here:

https://jira.atlassian.com/browse/JSDCLOUD-93

[Em_So]

Hi @Aaron Monilal,

We've recently added this feature to our app: Feature Bundle for Jira Service Management. This app provides not only Edit Request functionality but also other useful features, such as Request Steps or the possibility to display additional information on the Request Details View.