Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to correctly port forward Jira Mobile

Hello,

I have a Jira server on the LAN which works fine with any type of access: computer, phone web browser or mobile app.

I have forwarded the TCP and UDP ports 8080 to the outside world on my Microtik router. Accessing the WAN ip and port in a web browser (computer or phone), jira works fine. The mobile app however does not. What other specific things needs to be configured for it to work, if while on LAN it works with no issues?

Thank you!

1 answer

0 votes
brbojorque Community Leader Dec 28, 2019

Hi @LTM ,

I would suspect that your Jira instance is not using the HTTPS protocol and the app rely on the instance being secured.

Please install a reverse proxy and setup SSL certificates to your instance and try the app again.

@brbojorque Yes, indeed, I’m not using HTTPS yet. But I would assume that if it works inside LAN, should work on the outside also if the forwarding on 8080 port is done correctly (and it is, as the browser works fine).

And yesterday, someone edited a task, and the app sent me a notification, even though it basically never got a connection to the server from the outside address (but is saved as the last one on the recent connection list). Which gets me thinking that there is an additional port required for the login through the mobile app. Is this the case?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,664 views 22 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you