Hi, I tried to follow the other discussions related to this topic but none of the solutions fixed my issue.
We have a filter that's used for a sprint board within a project. The product owner (who is no longer with our company) was the owner and we're now trying to transition the ownership to the new product owner. The new product owner is shown as the administrator of the filter but I'm not able to change the owner field to her name.
Is there a way to change the ownership of this filter so the new product owner can make changes to the board? She's not able to add sprint dates or open/close sprints.
Thanks for your quick response, Jack!
I followed your steps and I was able to change the owner in the shared filters area for admins, however the change in board settings didn't happen. It still has the old owner listed. Do I have to wait a while for the switch to happen? It's been about 30 minutes now and still no change.
I went to that page for the board and I'm still not able to change the owner. Below you will find a link to a video I recorded showing you what I did. The Owner needs to be changed to the Administrator's name. I can modify the Administrator field but not the Owner field. I was able to change the owner in the shared filters page but the change did not reflect on the board.
Hey @Shaquanna Chappelle - That's not the route you need to go. You need to click on the gear icon in the top right of the navigation bar (Settings) and select System.
Then on the left side menu of that page, you need to scroll down and select Shared Filters.
Then search for the filter and you can change the ownership there.
Hi @John Funk and @Jack - yes, that's what I did the first time and the owner didn't change for the selected filter. Please see the video here: https://www.awesomescreenshot.com/video/4013717?key=71bd5c6bfa425bef9a118fe48e0fa810
I have not see than before. Have you tried changing it to a different user just to see if there is a problem with that user?
If you have tried and it still doesn't work, you can do one of a couple of things.
One is just do a save as on the filter and give it a new name (keep the same code). Then share the filter and attach it to the boards that currently the original filter.
The second thing is to submit a support ticket to Atlassian for help:
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