How to automatically send email notification to assignee if a ticket is not updated for a certain ti

Cynthia Pearson
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March 5, 2024

How to automatically send email notification to assignee if a ticket is not updated for a certain time

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Jack Brickey
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March 5, 2024

Hi @Cynthia Pearson ,

there are quite a few posts in the Community on this. Basically you would set up an automation rule that would run every day using a JQL. Any issues found by that JQL could then be actioned by an email.

In fact I just checked the Templates area under automation and found this.

2024-03-05_12-21-08.jpg

 

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