How to automate basic AD and/or Azure AD tasks with Jira (JSD / JSM) ?

Roberto Ialino July 5, 2021

Dear all,

as IT we want to try to automate some basic action (task) from our Jira Service Desk to our AD/ Azure AD.

Example 1: arrive a service request for a new distribution list. The agents supervisor approve the creation and automatically the distribution list is created on our AD.

Example 2: arrive a service request for a new domain user. The agents supervisor approve the creation and automatically the user is created on our AD.

How is possible implement something like this ?

Are there add-on able to help on this implementation ?

Thanks everyone in advance for the suggestions

Best regards,

Roberto

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