How to Strip the Old Comment Data from Incoming Email When Using Outlook

[Jeevan Kumar M J]

Hi Team,

I am using email notification in JIRA when any issue is created/commented, an automated mail will be triggered to required recipients.

When any recipient replies to the same notification mail, those replies will be added as comments in JIRA.

Here I am sending comment section along with email notification, so that recipient will be knowing what was commented by other recipients too.

But I am getting a weird response in email notification that all the comment section data is displaying repeatedly.

For example

Mail 1 - Comments: Test 1

Mail 2- Comments: Test2 test1 Test1

Mail 3 - Comments Test3 Test2 test1 Test1 Test2 test1 Test1 Test1

Mail 4 - Comments: Test4  Test3 Test2 test1 Test1 Test2 test1 Test1 Test1

[Shannon S]

Hello Jeevan,

Have you seen this article? 

• How to Strip the Old Reply Data from Incoming Email When Using Outlook

Perhaps that will be helpful for you?

Regards,

Shannon