How to Show Child Issues Assigned to Person Other than Owner of Parent Issue?

IABLE February 29, 2024

 

Here we have child issue #157 assigned to Adi. The parent issue, #28, belongs to Mitch. How does Adi know #157 is on his task list? It's not listed on Board nor in Timeline filtered for Adi.

Am I missing a setting?

jira_childIssuesNotListed.jpg

2 answers

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Walter Buggenhout
Community Leader
Community Leader
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March 2, 2024

Hi @IABLE,

I have done a simple simulation on a test environment and noticed that it is definitely possible to show subtasks assigned to me on a board while the parent issue is not. My project is company managed, the board is kanban.

That the subtasks are not visible on the timeline, is normal. Sub-tasks are not available there. But I would expect your subtask to be visible on the board itself.

There are several possible causes, but to make a proper assessment, you would need to share more details about your board and  project configuration:

  • Is your project company managed or team managed?
  • Can you check if your board filter and/or subfilter is not hiding sub-tasks?
  • Do you have any active quick filters that may be hiding the issue?
  • Dis you configure swimlanes that may be hiding your sub-task issues?
  • ...

Hope this helps!

IABLE March 2, 2024

Hi Walter,

Thanks for taking the time to help.

We have the free team managed plan.

The only filtering I see is the search and the 'Custom Filters' dropdown. None are set.

I don't see settings for hiding child issues anywhere. I do see the little hierarchy icon for tasks that have child issues. But those tasks do not show up in the circumstances mention in the original post.

Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 3, 2024

Hi @IABLE,

A team managed project does indeed behave differently. I noticed that subtasks are indeed not visible if you have no grouping by sub-tasks set. This is what I was referring to as swimlanes, but that concept is used on boards in company managed projects, not team managed.

In a team managed project, with no grouping I don't see sub-tasks on the board:

Screenshot 2024-03-03 at 14.18.56.png

After enabling grouping by sub-task, they appear and I can apply a filter so I can see my sub-tasks:

Screenshot 2024-03-03 at 14.19.27.png

 

Like IABLE likes this
IABLE March 3, 2024

That works. Not as concise as the straightforward Board View, but we can see all the tasks.

Thanks much!

0 votes
IABLE March 2, 2024

Hi Walter,

Thanks for taking the time to help.

  1. Team managed. Free Plan.
  2. Are you referring to "Custom Filters" dropdown? I don't see any other filtering.
  3. If 'quick filters' is 'Custom Filters' or the search, no.
  4. Are 'swimlanes' the Columns? I don't see a way to hide child issues in any of the editors nor workflow manager. 

 

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