How to I see resolution time of the ticket (Time to resolution)

[Sunil Suryakant Gaikwad]

Hello,

I am trying to make a efficiency report for which I need to see how much time is spent on the tickets by the engineer.

I can see Jira has "Time to resolution" but some how it is not showing any data in my filters. I assume this will help me get the time spent on the ticket to resolution since created for each ticket.
How do I set this up?

[Emre Toptancı _OBSS_]

Hello @Sunil Suryakant Gaikwad ,

Jira, as it comes out of the box, offers very limited reports on this.

Jira Service Management comes with some sample metrics like "Time to Resolution". But these are SLA metrics, not report timers. They will tell you the time relative to a resolution target, rather than how much time has passed. 

Jira also has a "Resolution Time" gadget (which is also available as a project report). This gadget shows the daily average resolution time for the tickets resolved on each day. In some way it helps but it offers no details and very little flexibility. 

For a useful amount of details and flexibility, I suggest you use a marketplace app for this kind of reporting.

If you are OK with using a marketplace app for this, our team at OBSS built Time in Status exactly for this. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status or each assignee. 

   

You can combine the time for multiple statuses to get metrics like Issue Age, Cycle Time, Lead Time, Resolution Time etc. 

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. 

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both company-managed and team-managed projects for Jira Cloud.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

   

https://marketplace.atlassian.com/apps/1211756/

EmreT

[Bloompeak Support]

Hi @Sunil Suryakant Gaikwad

Welcome to the Atlassian Community!

You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. For your case (time to resolution), you can have a look at Lead Time for Each Issue report. For further details, you can have a look at Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters article and Status Time Reports How to Videos.

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

Hope it helps.