Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How is the "Time to Triage" calculated in the Jira Type "Bug"?

While its not a field in the Bug itself, you can extract this out of JIRA, So I'm keen to understand how this calculation is made 

2 answers

0 votes

What is time to triage?

0 votes
Jack Brickey Community Leader Sep 19, 2022

Hi @Angela Metcalfe , welcome to the Community.

I am not familiar with the "time to triage". Are you using Jira Service Management here or Jira Software? If JSM maybe this is an SLA that someone has defined in your company, if this is JSW maybe a custom field? Can you share more details?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

5,078 views 18 32
Read article

Atlassian Community Events