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How is the "Time to Triage" calculated in the Jira Type "Bug"?

Angela Metcalfe
Angela Metcalfe September 19, 2022

While its not a field in the Bug itself, you can extract this out of JIRA, So I'm keen to understand how this calculation is made 

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Rob Horan
Rob Horan
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September 19, 2022

What is time to triage?

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Jack Brickey
Jack Brickey
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September 19, 2022

Hi @Angela Metcalfe , welcome to the Community.

I am not familiar with the "time to triage". Are you using Jira Service Management here or Jira Software? If JSM maybe this is an SLA that someone has defined in your company, if this is JSW maybe a custom field? Can you share more details?

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