I need to create notification in Slack channel, when someone mentioned agent or customer in comment. We already integrated Slack in Jira, but i dont know how to create exactly this type of notification.
Maybe we need to use JQL? But how write this type of reques?
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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