Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How i can send notification in slack channel, when someone mentioned him in Jira (comment)?

I need to create notification in Slack channel, when someone mentioned agent or customer in comment. We already integrated Slack in Jira, but i dont know how to create exactly this type of notification.
Maybe we need to use JQL? But how write this type of reques?

1 answer

1 accepted

1 vote
Answer accepted

Hi @Denis Uschapivsky 

You can do this with Automation for JIRA and here is a good article to start with which can help you in your setup

Hi @Mohamed Adel 
I need to somehow create an alert in the Slack channel if a specific agent is mentioned in the comment field.

I've tried do this in a regular way, but i see that i need use JQL.

@Denis Uschapivsky 

why not to try automation for jira and add advanced condition as the following

if {{issue.comments.last.body}} contains "your username"

then send alert to slack channel

can you please share for example a screenshot or something like that?

sure,

you can do something like this Slack.PNG

Like Mohamed Adel likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

241 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you