I need to create notification in Slack channel, when someone mentioned agent or customer in comment. We already integrated Slack in Jira, but i dont know how to create exactly this type of notification.
Maybe we need to use JQL? But how write this type of reques?
You can do this with Automation for JIRA and here is a good article to start with which can help you in your setup
Hi @Mohamed Adel
I need to somehow create an alert in the Slack channel if a specific agent is mentioned in the comment field.
I've tried do this in a regular way, but i see that i need use JQL.
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why not to try automation for jira and add advanced condition as the following
if {{issue.comments.last.body}}
contains "your username"
then send alert to slack channel
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can you please share for example a screenshot or something like that?
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sure,
you can do something like this
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