Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How does Control Chart calculates which Issues should be displayed Edited

The question is - how does Control Chart works in details.

Preconditions - for instance we have Kanban dashboard with 3 columns - Open, In Progress, In Testing.
we have following configuration for Control Chart

Timeframe: June 1 till June 7
Columns: Open
Filters: NONE

Let's say we have following issues (tickets):
#1 Created on May 1st (appeared in Open column), moved to "In progress" on June 2nd, resolved on June 6

#2 Created on May 1st (appeared in Open column), moved to "In progress" on June 2nd, resolved on June 10

#3 Created on June 2nd (appeared in Open column), moved to "In progress" on June 2nd, resolved on June 6

#4 Created on June 2nd (appeared in Open column), moved to "In progress" on June 2nd, resolved on June 10

Which of this Issues will be displayed on Control Chart?
Which of this Issues will be included in calculation for items above the chart: 
average, median, min time, max time, issues ?
What changes if I add one more column to the Chart configuration (Columns: Open, In progress) ?

3 answers

The timeframe is for resolution date.  So only 1, 2, 3 would display and included in the calculation.

You have to select at least one column and the time will be calculated only based on the time in the columns selected for the issues in your dataset.  If you add columns, the times will be based on all included columns.

Tank you for you response.
One clarification - Why #2 is included if resolved on June 10 and Timeframe is June 1 till June 7? Am I correct by saying that only #1 and #3 will be included?

You're right.  It should be ony #1 and #3.


I'm also desperately trying to find an answer to this question.

And it seems to me that the statement "The timeframe is for resolution date." is not correct.

My Control chart, for instance, I have two major concerns about:

  1. It contains issues which are not resolved yet.
  2. It does not contain issues which are supposed to be there.
    Timeframe: 3 months
    Columns: New, In progress, Done.
    Filters: NONE
    Issue has been created 4 months ago but moved to 'In progress' 1 month ago. It is not shown on my chart.

Any ideas?

If I understand you correctly, it's working as intended.  The control chart is a lagging indicator and the datapoints represent resolved issues. 

If your issue is still in progress, it wont show in the chart.

Does it include unresolved issues that transitioned into and back out of your final column status Done?  (i.e. re-opened)

I'm wrestling with understanding how this all works as well.  Clearly the columns included in your overall board configuration determine the entirety of the journey.    And when you refine the reports (control chart, CFD) to a subset of columns, you get more issues that travelled through any of those filtered out statuses.  

Also, if you create a board that is a subset of your overall board (e.g. a front end board for refinement alone - Open->Scoping->Refinement->To Do) it results in a completely different number of items (since To Do is its final status, determining its lagging indicator) vs any larger board's charts with different states and final lagging indicator state.

it actually doesn't have much to do with status.  It key's off the resolution field and includes only issues with a resolution.

If you are setting a resolution when the issue moves to status Done but do not clear the resolution when the issue reopens and moves back to an earlier status in your workflow, it will still be included in the control chart.

[editing a previous reply]

I was inaccurately under the impression that the Control Chart as a lagging indicator was populated by default with issues with final Resolutions, and was wondering why work-in-progress was included.   After drilling into the Tips and Examples on the documentation page, I found that one must configure quick-filters to only include issues that are in the desired final Done/Done status/resolutions. 

Thanks for your help!


Hi @Vitalii Kryzhalko ,

You could try our app Great Gadgets for Jira Server or Great Gadgets for Jira Cloud.

One of the 10 dashboard gadgets included is the Control Chart gadget, which is based on a Jira filter and is fully customizable. Optionally, it can also display a data table showing where the data comes from.




Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,490 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you