How do you link a gmail email to a ticket and how do you resolve it with an explanation?

Avromie Klein
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March 7, 2024

This is two parts of one question, so I don't know if it's connected, but here's the 2 parts:

1) Can I link my gmail email conversation with a ticket created in Jira so that conversations between the customer and helpdesk will be shared with the developers?

2) How do you resolve a ticket with a resolution, instead of just clicking "DONE". So the support team knows what the development team did. 

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 7, 2024

Hello, Good day. You can create incoming server for the Gamil account. Then any email send to this email will be either converted to new issue or added as comment to existing issue. Please refer : https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

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