How do you filter and see tickets in progress that have gone over the requested due date?

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March 26, 2024

Good evening, I'm an intern working in a digital strategy division. I am currently in charge of organizing issues/tickets so if there are tickets that are being delayed I need to reach out to request updates. May I know how to get that on my dashboard?

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Radek Dostál
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March 26, 2024

You could probably use something like

project = X and duedate < now() and resolution is empty

or specific statuses such as 'status = "in progress"' or 'status in (.. , ..)', main point is in the 'duedate < now()'

There are more date functions other than now() if you want to e.g. look further in the past or for issues "nearing due date".

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