I can get to the account (under User management > JIRA Service Desk > Portal only customers) but once the User information is pulled up selecting the [Edit] button only allows me to edit their name. This user has already been added to a LOT of issues as a Participant so I don't want to deactivate/delete their account. How can I get their email address updated?
Unfortunately, the feature to modify the customer's email.
However, there is a open feature request, for this to be implemented.
You can access it here: https://jira.atlassian.com/browse/JSDCLOUD-4346
Please, I recommend you to add yourself as watcher and to vote in the ticket. This way, it will gain visibility to our developers.
If you have further doubts regarding to our policy of new feature, you can access the below link.
...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....
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