How do you change a Jira Service Desk Cust Portal user's email address after account is created?

I can get to the account (under User management > JIRA Service Desk > Portal only customers) but once the User information is pulled up selecting the [Edit] button only allows me to edit their name.  This user has already been added to a LOT of issues as a Participant so I don't want to deactivate/delete their account.  How can I get their email address updated? 

1 answer

0 votes

Hi Pat,

Unfortunately, the feature to modify the customer's email.

However, there is a open feature request, for this to be implemented.

You can access it here: https://jira.atlassian.com/browse/JSDCLOUD-4346

Please, I recommend you to add yourself as watcher and to vote in the ticket. This way, it will gain visibility to our developers.

If you have further doubts regarding to our policy of new feature, you can access the below link.

https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html

Thanks @Gabriel Senna, I voted.  Unfortunately, I think we'll have to create a new user and bulk add them as a Participant to all issues where their current user is a participant (Is that the workaround we should use?  If so, are there steps/guidance somewhere to do this?). 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 29, 2019 in Jira Software

Transforming Jira Software projects for general project management purposes

...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....

183 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you