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How do a make a status like "closed" change a resolution to resolved?

When I click on "all open issues" it shows my issues that are listed as closed. How do I get them to be considered resolved? I'd like them off of the "open issues" list. 

Thanks!

1 answer

1 vote

You need to set the resolution to something (absolutely any value - the system sees an empty field in the database as "unresolved" and then "resolved" if there is any content)

You'll need to take a look at your workflow.  Look at what status you consider "closed", and then look at all transitions into those closed-status.  Those transitions all need either

  • A post-function to set resolution
  • A screen that includes the resolution field

Also check the transitions that go from closed status back to open ones, they need post-functions that clear the resolution

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