How do I unblock a user that was removed from our workspace

[Rachel Pyke]

When inviting a user to our workspace it finds the user from the list. When we select the name and invite it says the following: 

Uh oh, we couldn't add some Workspace members because…

The following people must reactivate their accounts: (NAME)

I've tried adding the user to a specific board, but that then says she has been blocked. She's not receiving a reactivate email and neither are we. How do we get this resolved asap please? 

Thank you, 

Rachel

[Vero Rivas]

Hi @Rachel Pyke 

   I advise you to talk to the trello support to help you

   https://trello.com/es/contact#/

Cheers