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How do I tag/mention Jira Software?

I am unable to tag my colleagues to the comments section, to any sr's created on the Jira Software, kindly share how can i enable it



3 answers

The respective users have to be part of jira-users group.

Please try this and tell me if this solve your problem?

how do i be a part of it? can you walk me through?

Like Lenin Raj Rajasekaran likes this
0 votes

Hi @Tanya Keni 


This happens when you have restricted permissions in the project. One suggestion is to compare your permissions with someone else on the project who can mention users.

Otherwise try this:

Jira Settings -> Global Permissions

Go to the bottom of the page, on Add Permission, and choose:
-> Browse users and Groups, on the first dropdown
-> "The group name" (eg. jira-users) you want to give this permission. 

Thank you!, I am howver not the admin, and cant see Jira Settings -> Global Permissions anywhere :(

Like Lenin Raj Rajasekaran likes this

Hi @Tanya Keni 

You may need to get in touch with the Jira admin to resolve this issue.

Thanks! @Lenin Raj Rajasekaran (I can do it on this platform, but not the one I use, LOL)

Like Lenin Raj Rajasekaran likes this

No problem @Tanya Keni 

Once your issue is resolved, let us know. Others can benefit from this thread.

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