Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I retrieve a deleted user's JIRA task

We have deleted a user, but the user still has some tasks. We want to retrieve the jIRA of this user. How do we do that?

3 answers

1 accepted

0 votes
Answer accepted

I know how to handle this, use the following JQL to do it:

assignee = "Former user" or reporter = "Former user"

Hi @songxingyuan 

You could create the user again with the same username. 

But i presume that you do not need that user to manage the issues anymore, so you could just create a filter like

assignee = username 

and perform a bulk change and edit the assignee to someone that still exists in Jira. 

Regards

Dave

No, the user id will be automatically retrieved after assignee; only the correct uid can be retrieved. I tried your method, but it doesn't work.

Hi,

Once your Atlassian account is permanently deleted, you can’t restore your account. Before we permanently delete your account, you’ll have a 14-day grace period, during which the account will appear as temporarily deactivated. You have until the grace period is over to cancel the deletion.

Please check the following article: Delete your Atlassian account 

Thanks for accepting this answer if it resolves your question.

So there is no way to retrieve jira of deleted users is it?

I currently have a support request running with Atlassian about an accidentally deleted Cloud user (portal-only customer, not an Atlassian account). Atlassian claims they cannot recover it.

So there is no way to solve it, right? Ha, ha, ha

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Software

👋 Looking for 15-20 volunteers to test Atlassian training content

Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting...

413 views 19 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you