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How do I retrieve a deleted user's JIRA task

We have deleted a user, but the user still has some tasks. We want to retrieve the jIRA of this user. How do we do that?

3 answers

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Answer accepted

I know how to handle this, use the following JQL to do it:

assignee = "Former user" or reporter = "Former user"

This would work if they were an active user, but fails to work when they are no longer active. JQL translates assignee="Former User" to assignee=[jira-username-guid] when you do this search, but it cannot do the guid lookup and fails to retrieve that user at all then in that search. It will give you error 'The value '[Former user]' does not exist for the field 'assignee'.'

Hi @songxingyuan 

You could create the user again with the same username. 

But i presume that you do not need that user to manage the issues anymore, so you could just create a filter like

assignee = username 

and perform a bulk change and edit the assignee to someone that still exists in Jira. 

Regards

Dave

No, the user id will be automatically retrieved after assignee; only the correct uid can be retrieved. I tried your method, but it doesn't work.

Like Dane Kantner likes this
0 votes
Dave Mathijs Community Leader Jan 11, 2022

Hi,

Once your Atlassian account is permanently deleted, you can’t restore your account. Before we permanently delete your account, you’ll have a 14-day grace period, during which the account will appear as temporarily deactivated. You have until the grace period is over to cancel the deletion.

Please check the following article: Delete your Atlassian account 

Thanks for accepting this answer if it resolves your question.

So there is no way to retrieve jira of deleted users is it?

Dave Mathijs Community Leader Jan 12, 2022

I currently have a support request running with Atlassian about an accidentally deleted Cloud user (portal-only customer, not an Atlassian account). Atlassian claims they cannot recover it.

So there is no way to solve it, right? Ha, ha, ha

Like Dane Kantner likes this

Is there a way to retrieve the guid of a former user?

 

Internally JQL translates the assignee="foo" to their guid, but it can no longer do the guid lookup translation in the JQL once the user is inactive -- is there a way to actually look back anywhere for what a Jira users' guid was? (Does this appear anywhere in audit logs even or anything?)

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