Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How do I restrict access to the System Dashboard page on Jira?

I want to restrict access to a group of users from the system dashboard website. This is the webpage I'm trying to restrict. I want the specific group of users to not be able to create issues/tickets via this website (we have a service desk portal set up for them)

Screenshot 2022-11-28 142928.png


What I've tried so far:

I've removed the application access for that specific group (jira-users) from Jira Software. They still have access to JIRA Service Desk so that they can access the service desk portal.

Screenshot 2022-11-28 143332.png

Is there another setting that needs to be changed? I'm still able to login to the dashboard site via the other group's credentials.

1 answer

1 accepted

0 votes
Answer accepted
Benjamin Community Leader Nov 28, 2022

HI @Sumit Shrestha ,


If the users are filing tickets via the service desk portal, you can remove them from service desk access as well. They would be added a customer to the service desk project. As a customer, they won't be able to access the Jira Dashboard.



Thank you Ben

Like Benjamin likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events