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How do I restrict access to the System Dashboard page on Jira?

I want to restrict access to a group of users from the system dashboard website. This is the webpage I'm trying to restrict. I want the specific group of users to not be able to create issues/tickets via this website (we have a service desk portal set up for them)

Screenshot 2022-11-28 142928.png

 

What I've tried so far:

I've removed the application access for that specific group (jira-users) from Jira Software. They still have access to JIRA Service Desk so that they can access the service desk portal.

Screenshot 2022-11-28 143332.png

Is there another setting that needs to be changed? I'm still able to login to the dashboard site via the other group's credentials.

1 answer

1 accepted

0 votes
Answer accepted
Benjamin Community Leader Nov 28, 2022

HI @Sumit Shrestha ,

 

If the users are filing tickets via the service desk portal, you can remove them from service desk access as well. They would be added a customer to the service desk project. As a customer, they won't be able to access the Jira Dashboard.

 

-Ben

Thank you Ben

Like Benjamin likes this

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