I have a Jira Software access in 2 different accounts for 2 different organizations, for example:
Now I want to change my email address to email@example.com for my 2nd account at xyz.atlassian.net. But when I try to change that, Atlassian sends me an email reading:
Your email change request could not be processed because firstname.lastname@example.org is already associated with another Atlassian account.
Log in to view your account. If you've forgotten your password you can reset it here
If you didn't request this change you can disregard this email.
This is a problem because I want to switch my email address for xyz.atlassian.net as my current email address is no longer valid. But Atlassian is not allowing me to do that.
How can this be solved so that I am able to register via or change to the same email address for Jira Software with different organizations?
You cannot do this.
Most Atlassian Cloud systems use the same user directory system - Atlassian accounts. (Others use either Google accounts or Atlassian Access, which are very different systems)
Each indvidual Cloud system (that uses Atlassian accounts) does not have a separate account for a user. It imports the Atlassian account a user owns.
As an example, I obviously have an Atlassian account. It has access to several systems, owned by different organisations. I do not have four accounts for the four organisations, I've got one single Atlassian account, which has been granted access by them to their systems.
The important bit on top of that - Atlassian accounts are uniquely identified by the email address. You can't have two email addresses for the same account.
So, to do:
You will have to create a second Atlassian account, and use the two accounts separately to access the two systems.
Or, you could use a single account, and hence a single email address, to access both systems.
Thank you @Nic Brough _Adaptavist_ !
I understand that no two accounts can have the same email address. I thought that every email address account is created in the organization's cloud system only. But that is created globally in a common directory explains the behaviour :-)
But I still need a solution for the use case I presented in the ticket, which is to change my email address at xyz.atlassian.net
This is what I could think of:
Thank you again!
> I thought that every email address account is created in the organization's cloud system only
Er, that makes no sense. If I were to send an email to an email address, how would the computers know which one of the non-unique emails I actually wanted to send to?
The question here is what you want to end up with - a single Atlassian account with access to both sets of systems? Or separate accounts with different access (and hence different emails)?
Deleting access to a system does not delete the account or the historical data. Deleting the account completely can make a bit of an ugly mess of the history, but doesn't affect created issue data.
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