How do I get the forgotten username and password?

Maciej Majkowski December 7, 2017

I have installed an Jira server on my laptop, bu forgott written username and password. Now I try to log in, but not successfully. email with restore informations doesn't work.

3 answers

1 vote
Alexey Matveev
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December 7, 2017

Hello,

You can reset the administrator password. Have a look at this guide

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Go to Scenario B

Maciej Majkowski December 11, 2017

Hello,

Thankyou for quick response - it is very usefull, but I have no idea which DB I should look for - I can't find SQL Server or oracle on my komputer. Any advice? (Jira is installed from installer named "atlassian-jira-core - 7.5.3-x64.exe'.

I'm affraid, I have to uninstall/install again the Jira application

Best regards

Maciej Majkowski

Alexey Matveev
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December 11, 2017

I guess you are using internal Jira database. Kindly read the guide how to execute sql statements there

https://confluence.atlassian.com/jirakb/running-sql-commands-in-a-hsql-database-685900390.html

0 votes
Manohar Venkataraman August 24, 2022

This just happened to me, and after I stopped beating myself up I finally found a solution to fix it after a few hours.  Navigate to C:\....\Jira\Bin and edit both Setenv.bat and Setenv.sh to log in temporarily as recover_admin and then reset your admin password:

https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

0 votes
rambabu patina
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December 8, 2017

Mostly admin/admin is the default credentials for the standalone jira which is installed in PC system. Try this credentials, if it does not works then go for the reset password as Alexey described.

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