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How do I get support from Atlassian?

Since it says that "Atlassian no longer offers personal support for Starter Licenses. Read the blog post." (no information behind the link) at it is not possible for me to get help from the support for a commercial licence as well. 

My account is referenced to a starter license. The commercial license is not referenced with my account but in the past it was possible to enter the SEN when opening a ticket. Why is this not possible anymore?

How can I let Atlassian know about that issue? And how can I get support for the commercial license using my account that is not referenced with the commercial license? 


Thank you very much

1 answer

0 votes
John Funk Community Leader Apr 07, 2021

Hi Aljoscha,

Have you tried opening a support ticket here?

That's the link I have problems with (please see in the description of this post). I can not report technical issues and bugs so I have to open up Billing, Payment and pricing tickets. 

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