How do I change a Server license to a Cloud license?

I have purchased the wrong license. How do I change a Server license to a Cloud license? Is the best way to cancel the server license and then purchase a cloud license? 

1 answer

1 accepted

2 votes
Accepted answer
Jeremy Atlassian Community Champion Jul 12, 2017

Dear Sir/Madam,

You cannot by yourself refund the license or change it to a cloud license. However you can contact Atlassian Support about that!

https://support.atlassian.com/contact/

If you have bought the server license within the last 30 days, then Atlassian is able to refund the license. After that, you can buy the correct license for cloud.

You can also ask Atlassian if they can change the license type, but I do not think that is a possibility.

Friendly Regards,

Jeremy Mooiman

Great! Thanks for your help

Jeremy Atlassian Community Champion Jul 12, 2017

It is my pleasure!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Statuspage

Introducing Statuspage Getting Started guides! First up: What is Statuspage?

Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...

251 views 4 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you