How do I best manage customer feature requests alongside the development team?

I am in the process of moving management of customer feature requests to Jira, and wondering what would be the best way to go about it (currently we are using an excel spreadsheet).

We already have a development Team that uses Jira, and they are involved in the weekly product meetings during which we discuss the features suggested by customers that are to be approved for development. 

My question is would it be better if we used the same backlog; ie have two projects using the same backlog. Or would it be better to have separate backlogs? My concern is that we do need to move tasks from the feature requests section to the existing development section, however on the other hand I don't want to overflow the existing backlog.

Would be happy if anyone has any insights regarding the pros and cons of the two options. Thanks!

1 answer

0 vote
Jack Brickey Community Champion Dec 11, 2017

Editorial...

if you have one team you should have one Backlog. Having multiple backlogs creates a misrepresentation of the work that lies ahead and could lead to overbooking or favoritism to one Backlog over the other. If you are using scrum you want to plan sprints from all sources of requested features, defects, etc. 

Thank you so much for your quick reply Jack :)

Will definitely take this under advisement.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,197 views 10 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you