How do I best manage customer feature requests alongside the development team?

Nora S I'm New Here Dec 11, 2017

I am in the process of moving management of customer feature requests to Jira, and wondering what would be the best way to go about it (currently we are using an excel spreadsheet).

We already have a development Team that uses Jira, and they are involved in the weekly product meetings during which we discuss the features suggested by customers that are to be approved for development. 

My question is would it be better if we used the same backlog; ie have two projects using the same backlog. Or would it be better to have separate backlogs? My concern is that we do need to move tasks from the feature requests section to the existing development section, however on the other hand I don't want to overflow the existing backlog.

Would be happy if anyone has any insights regarding the pros and cons of the two options. Thanks!

1 answer

0 vote
Jack Brickey Community Champion Dec 11, 2017

Editorial...

if you have one team you should have one Backlog. Having multiple backlogs creates a misrepresentation of the work that lies ahead and could lead to overbooking or favoritism to one Backlog over the other. If you are using scrum you want to plan sprints from all sources of requested features, defects, etc. 

Nora S I'm New Here Dec 12, 2017

Thank you so much for your quick reply Jack :)

Will definitely take this under advisement.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,058 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you