How do I automatically create a ticket in another project when I move my tickets to priorotised

Peter Johnson February 21, 2024

I want to automatically create a new task in another project when I move a story in my project to priotrotised but am getting the following errors  

 

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2 answers

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John Funk
Community Leader
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February 21, 2024

Hi Peter,

I see two problems with your rule. One is that with your create you have the parent as the current issue. An issue cannot be a parent of itself. That should be the Trigger Issue if that is what you are truly trying to do. But I don't think it is. Also, that would make a Task a child of a Parent which also cannot be done - thus your error that you receive. 

You are linking the issues which I think is really what you are trying to do. So just remove the Parent field from your creation. 

Next, add a Branch for Most Recently Created Issue

Then move the Link action under the branch but do the link to the Trigger issue. 

Here is an example of something similar

Screenshot.png

Bill Sheboy
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February 22, 2024

Hi @Peter Johnson 

Yes, and...to the answers from John and Trudy:

You want to create an issue in another project and link it (perhaps to the trigger issue).  And so the rule scope will need to be multiple-project (or global) to work.

The reason is a project scope rule can create issues in other projects, but it cannot see or update them afterwards.  And so the branch and link actions would not work for a project scope rule.

Kind regards,
Bill

Peter Johnson February 22, 2024

@Bill Sheboy thanks for the reply. I am a novice with Jira. All I want to to is when we move a story within an epic to Prioritized is to create a task on another board. Both boards are software projects

I don't need to be able to update those created tasks on the other board, it is simply just to let that team know we have prioritized something so they should start putting it on their roadmap.

Thanks

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Trudy Claspill
Community Leader
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February 21, 2024

Hello @Peter Johnson 

Please show your full automation rule, the details of each step, and the information from the Rule Details page - specifically the Scope and Project information.

Peter Johnson February 21, 2024

@Trudy Claspill hopefully this helps

Peter Johnson February 21, 2024

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