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How do I adjust automation rule so no notification is sent when a person creates an issue themself?

I have a JIRA automation rule that notifies the Product Owner via email when a new issue is created. Currently it notifies her even if she creates the issue herself. How can I adjust the rule so that if she is the reporter, it does not send her an email notification even if she is the one that created the issue?

3 answers

0 votes

Hi @SHEHZADALI ISMAILY 

As the product owner could be creating an issue on behalf of another Reporter, I suggest using the smart value {{initiator}} as that is the person (i.e. user) who triggered the rule, and add a condition to exclude the product owner.

Also...the Issue Created trigger could fire faster than the data is available, leading to your condition failing.  (This is a known racetrack problem with automation rules.)  So perhaps change your rule to re-fetch the data before the condition test.  For example...

  • trigger: issue created
  • action: re-fetch issue
  • advanced compare condition: test if the {{initiator.accountId}} does not equal the product owner's user accountId
  • ...proceed with the rest of your rule

Kind regards,
Bill

0 votes
John Funk Community Leader Aug 23, 2022

Hi Shehzadali,

Just add in a Condition to see if she is the Reporter. 

If you share your rule, we can help guide if needed. 

0 votes

Hi @SHEHZADALI ISMAILY - You can add an advanced condition to the rule like this:

{{issue.reporter.displayName}}
Does Not Equal
<your product owner's name>

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