I am trying to add a team member to a service management project. You used to able to add it through user management but everything has been moved around, Please assist :)
Hi Saranna - Welcome to the Atlassian Community!
If the user is going to be making changes to the ticket, like editing fields or transitioning the issue, then the user needs to be in the jira-servicedesk-users group.
Then in the project settings under people, be sure to add the user to the Service Desk Team project role.
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