I'm working on a project where I find the mean time to repair a software error. I know how to export all of the issue data onto a .csv file, but the information I have is not as descriptive as I would like. Is there any way I could see the data of when each issue was moved to "In progress"?
You can't really have a baseline of issues data in Jira. You can explore the issue history if you're looking for something specific or use the advanced search by querying with WAS operator. Have a look at the advance search reference page - JQL operators.
The easiest way to achieve your goal would be creating a custom field (date/time) that automatically takes the date and time of the trassition to wahtever status means "repaired" in your workflow. You can use a postfunction for this.
Another calculated custom field could then substract the date/time of the creation of the issue from the date/time of this "repaired" status... and there you have your "time to repair" for each issue.
Additionally, if you know the issues aren't allways created in timely manner, you could have another custom field called "first contact" or something of the sorts that you should manually enter at issue creation and have your time to repair defined as "repaired time" - "first contact".
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