How can I show the presence of associated Zendesk tickets in JIRA Agile Issue Detail View?


I am new to JIRA admin and need some assistance.

I need to show the presence of Zendesk tickets when a user is viewing a JIRA issue in the Agile Issue Detail View.

What I would like to show one of the following (in order of preference):

a. the Zendesk ticket numbers associated with an issue

b. the number of Zendesk tickets associated with an issue


c. a boolean indicator that show that an issue has associated Zendesk tickets. The user will at least know to go to the classic JIRA issue view to see the tickets.

My questions are:

1. Can I get access to the field(s) associated with Zendesk and show them on the Issue Detail View? My research has not turned up anything, but if someone out there knows, I would really appreciate an answer.

2. I know I can create a custom field that I can show. How do I fill in that field when an issue is either created by Zendesk or linked to from Zendesk?

For question 2, I have looket at talks about creating a listener. I need help finding how to do this.

Any assistance will be much appreciated!

1 answer

1 accepted

Never mind.

I now see that there is a label "jira_escalated" that provides this information.

Also, concerning my question on listeners, I found this: states that creating listeners is NOT available in OnDemand instances.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,063 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you