How can I see those "Restrict Service Desk Agent" information

Kevinn Cheng February 29, 2024

Hello there,

I m with the role: ORG & SITE ADMIN

I created a search filter and try to do some analysis of resolution time of each ticket, which I added some columns into the search result like "Time to first response, time to resolution"

but I saw "Restrict Service Desk Agent" shown on screen. 

I do some research here, most are pointing to " Service Desk functionality and specially SLA feature. " 

How can I able to see those information?

ScreenShot YR8ECAXE-2024002654.png

 

 

1 answer

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Sebastian Krzewiński
Community Leader
Community Leader
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February 29, 2024

hi @Kevinn Cheng 

 

Message say that you don'y have assigned JSM agent license. Some JSM data require this license.

 

Regards,

Seba

Kevinn Cheng February 29, 2024

Hi Seba,

Tks for your quick response. 
Got it. So how can I see/manage this "JSM agent License" as my company account is managed by 3rd party vendor.

 

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