My Agile gadget was working correclty until a couple of days ago. The burndown, burnup and velocity tabs were visible for my project. However, those tabs suddenly disappeared.
Other users can view these tabs for this and other project. Plus, I can see these tabs for other projects. I tried clearing my cache, logging from a different computer, and that didn't solve the issue.
How can I make the tabs reapear?
Thanks!
With Andre's help, I was able to get the tabs back. Apparently, when I opened my board and then switched to Classic view, something happened behind the scenes that removed the tabs when I went back the the dashboard.
So, I followed these steps to get them back:
1. Go to Agile board for my project
2. Go to Classic view
3. Select Classic Board Chart
4. Go back to Dashboard for the same project
The burndown, burnup and velocity tabs reappeared.
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Hi Todd,
I came across the posting that you mentioned, and that wasn't my problem. The project template is already set to Scrum, and the problem persists. I submitted a support ticket like Jeison suggested, and Atlassian was able to reproduce the issue; so, they're researching this.
Thanks for your help.
Jonathan
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With Andre's help, I was able to get the tabs back. Apparently, when I opened my board and then switch to Classic view, something happened behind the scenes that removed the tabs when I went back the the dashboard.
So, I followed these steps to get them back:
1. Go to Agile board for my project
2. Go to Classic view
3. Select Classic Board Chart
4. Go back to Dashboard
The burndown, burnup and velocity tabs reappear.
Many thanks to Andre for all his help. I hope that this will help others as well.
Jonathan
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Hey Jonathan,
Have a look at the documentation at https://confluence.atlassian.com/display/GH/Using+the+Classic+Agile+Gadget#UsingtheClassicAgileGadget-ConfiguringtheGreenHopperClassicAgileGadgettodisplayCross-ProjectBurndownCharts
On the bottom of the page you can see: " The 'Burnup' and 'Velocity' tabs will only be displayed if all the issues selected by your chosen filter, use the Scrum template."
That should probably solve the problem. I hope it helps.
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Hi Jeison,
I saw the documentation while I was doing my research. These project and the other one (which I can see all the tabs) were created using the Scrum template. I don't understand why other users can see all the tabs for this project while I can't.
Do you have any other suggestions that I can try?
Thanks for your quick reply!
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Jonathan,
Well, it looks like a permission issue, considering other users can see all the tabs for this project. I'd check the project permissions against one other project where you can see the tabs, and if you don't find anything there, feel free to raise a support ticket at https://support.atlassian.com to have this investigated by an Atlassian engineer.
Keep us posted.
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Jeison,
I have less rights in the other project where I can see all the tabs. So, I'll go ahead and submit a support ticket.
Thanks again for your quick reply! I'll let you know what happens.
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Glad I could help, Jonathan. Once you figure that out, make sure you post a comment here with the solution. That could help other users facing the same issue :)
Have a great day!
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