How can I revert Agile gadget to display burndown, burnup and velocity charts?

[Jonathan del Valle]

My Agile gadget was working correclty until a couple of days ago. The burndown, burnup and velocity tabs were visible for my project. However, those tabs suddenly disappeared.

Other users can view these tabs for this and other project. Plus, I can see these tabs for other projects. I tried clearing my cache, logging from a different computer, and that didn't solve the issue.

How can I make the tabs reapear?

Thanks!

[Jonathan del Valle · Accepted solution]

With Andre's help, I was able to get the tabs back. Apparently, when I opened my board and then switched to Classic view, something happened behind the scenes that removed the tabs when I went back the the dashboard.

So, I followed these steps to get them back:

1. Go to Agile board for my project

2. Go to Classic view

3. Select Classic Board Chart

4. Go back to Dashboard for the same project

The burndown, burnup and velocity tabs reappeared.

[Todd]

I had this same problem and thanks to the links posted here (and just playing around) I found how to do it. Here is the step by step:

1) The GreenHopper Scrum Template must be configured:

Project -> select project -> Administer Project

Click Issue Types

'GreenHopper Scrum Issue Type Scheme' should be selected. If not, click Actions -> Use a Different Scheme and select 'GreenHopper Scrum Issue Type Scheme'

2) Change the Project Template to Scrum:

Agile -> Classic

Select your project

Tools -> Configuration

Change your project template to Scrum

Hope that helps!

[Jonathan del Valle]

Hi Todd,

I came across the posting that you mentioned, and that wasn't my problem. The project template is already set to Scrum, and the problem persists. I submitted a support ticket like Jeison suggested, and Atlassian was able to reproduce the issue; so, they're researching this.

Thanks for your help.

Jonathan

[Jonathan del Valle]

With Andre's help, I was able to get the tabs back. Apparently, when I opened my board and then switch to Classic view, something happened behind the scenes that removed the tabs when I went back the the dashboard.

So, I followed these steps to get them back:

1. Go to Agile board for my project

2. Go to Classic view

3. Select Classic Board Chart

4. Go back to Dashboard

The burndown, burnup and velocity tabs reappear.

Many thanks to Andre for all his help. I hope that this will help others as well.

Jonathan

[Jeison]

Hey Jonathan,

Have a look at the documentation at https://confluence.atlassian.com/display/GH/Using+the+Classic+Agile+Gadget#UsingtheClassicAgileGadget-ConfiguringtheGreenHopperClassicAgileGadgettodisplayCross-ProjectBurndownCharts

On the bottom of the page you can see: " The 'Burnup' and 'Velocity' tabs will only be displayed if all the issues selected by your chosen filter, use the Scrum template."

That should probably solve the problem. I hope it helps.

[Jonathan del Valle]

Hi Jeison,

I saw the documentation while I was doing my research. These project and the other one (which I can see all the tabs) were created using the Scrum template. I don't understand why other users can see all the tabs for this project while I can't.

Do you have any other suggestions that I can try?

Thanks for your quick reply!

[Jeison]

Jonathan,

Well, it looks like a permission issue, considering other users can see all the tabs for this project. I'd check the project permissions against one other project where you can see the tabs, and if you don't find anything there, feel free to raise a support ticket at https://support.atlassian.com to have this investigated by an Atlassian engineer.

Keep us posted.

[Jonathan del Valle]

Jeison,

I have less rights in the other project where I can see all the tabs. So, I'll go ahead and submit a support ticket.

Thanks again for your quick reply! I'll let you know what happens.

[Jeison]

Glad I could help, Jonathan. Once you figure that out, make sure you post a comment here with the solution. That could help other users facing the same issue :)

Have a great day!

[Jonathan del Valle]

I definitely will. Thanks again!