How can I create a 'Created vs. Resolved' report within a Software project?

Michael Burns March 8, 2024

How can I create a report similar to the 'Created vs. Resolved' type report (from a Service project), within a Software project?

In a service project - when creating a report, you can define multiple series based on a given filter & set the timeline / interval of the series. Here I am reporting on the number of issues resolved by given members of the team assigned to the service project.

In a software project - a Created vs Resolved report type exists, but you cannot add additional filter series sets. 

I'd like to create two kinds of reports in some software projects:

* A line graph for the count of tickets created by reporter, over the past quarter, with weekly total intervals. So I can review easily how many tickets my team has created for a software project, by week, over the course of a quarter. 

* A line graph for the count of tickets 'tested' by a user, over the past quarter, with weekly total intervals. So I can review easily how many tickets my team has tested for a software project, by week, over the course of a quarter.  (I have a custom field on software projects for users to insert their user to, so I can track which users are currently testing a ticket, and all users that have tested a ticket over its development lifecycle) 

 

Ultimately I'd place these software reports in a dashboard with other project reports. 

 

2 answers

1 vote
Trudy Claspill
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March 8, 2024

Hello @Michael Burns 

For your first bullet, there is a Created vs. Resolved report gadget available in the Jira Dashboards, and those can be based on a filter.

You could create and save a filter that gets the issues you want, and then create a Dashboard where you add the gadget and reference the filter.

You would need to add multiple instances of the gadget; one for each filter.

0 votes
Danut M [StonikByte]
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March 8, 2024

Hi @Michael Burns,

You could try the gadgets offered by our Great Gadgets app. These gadgets works on or filters / JQL so you can easily configure to track what you want. But, you might need multiple instances, one for each user.  

 Reported vs Done chart. See also this article: https://community.atlassian.com/t5/App-Central/A-powerful-Reported-vs-Done-chart-for-Jira-dashboards/ba-p/2610902

image.png

Cumulative Flow Diagram gadget - See also these article: 

https://community.atlassian.com/t5/Jira-Software-articles/Building-a-powerful-Kanban-dashboard-in-Jira-with-Great-Gadgets/ba-p/1664331

https://community.atlassian.com/t5/App-Central/How-to-track-scaled-agile-SAFe-projects-in-Jira-with-Great/ba-p/1929694 

Hope this helps. If you need any help in configuring these gadgets, please contact our support team at support@stonikbyte.com.  

Danut.

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