There does not appear to be a "Forgotten Password" option when logging into Service Desk as a customer.
Is there any way for a customer to self-serve their way through a forgotten password?
Thank you for the screenshots.
As per the screenshots, your instance has the option for customers to create their own accounts, so I changed this setting on my instance too and it works normally.
On your screenshot, I can see icons on the text box which doesn't appear on my login screen, so maybe it's some extension on your browser that may be blocking this option.
Can you please test using another browser and also incognito mode?
We figured out that if the outgoing email on Jira is disabled, the "Forgot your password?" link won't appear in the portal.
Please, go to Jira settings > System > Outgoing email > Enable outgoing email.
After that, please check the login page again and let us know how it goes.
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