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Ho to set up function so customers can send requests by email



I need customers to be able send requests by email without having user in Jira and receive notification when it is answered. Typical helpdesk 

I fallowed steps in this link

I am able to create tasks, but I can't sent response to customer because I have to assign bug to Jira User and then only user get updates, but not customer as reporter. 

According other  documentation it should be possible.

it say I should go to Project settings > Email requests.  but is is not existing (picture). Is there any better manual how to achieve my task.    

2022-09-15 12_52_02-Project Test bug track - Notifications - Jira — Mozilla Firefox.png

1 answer

0 votes

Hi @Tadas 

You question is tag with server tag but your documentation is related to Cloud, always make sure to have a look to the documentation related to your JIRA hosting.


In order to be able to create an helpdesk with support for mails, you need to use JIRA Service Management.

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