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Ho to set up function so customers can send requests by email

 

Hi,

I need customers to be able send requests by email without having user in Jira and receive notification when it is answered. Typical helpdesk 

I fallowed steps in this link 

https://community.atlassian.com/t5/Jira-Software-questions/Creating-jira-tickets-via-email/qaq-p/1769735

I am able to create tasks, but I can't sent response to customer because I have to assign bug to Jira User and then only user get updates, but not customer as reporter. 

According other  documentation it should be possible. 

https://support.atlassian.com/jira-service-management-cloud/docs/how-do-customers-send-requests-by-email/

it say I should go to Project settings > Email requests.  but is is not existing (picture). Is there any better manual how to achieve my task.    

2022-09-15 12_52_02-Project Test bug track - Notifications - Jira — Mozilla Firefox.png

1 answer

0 votes

Hi @Tadas 

You question is tag with server tag but your documentation is related to Cloud, always make sure to have a look to the documentation related to your JIRA hosting.

 

In order to be able to create an helpdesk with support for mails, you need to use JIRA Service Management.

https://www.atlassian.com/software/jira/service-management/pricing?tab=data-center-new

https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html

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