Ho to Diagnose "The connection has timed out" when trying to to load Jira in firefox?

I am hosting a Jira server and it is now unable to load in a browser.  I believe the Windows server restarted to install Microsoft updates and now Jira does not load

  • Jira is running in Vmware on a windows server. 
  • Using the Jira default database

 

What steps can I do to diagnose and fix this this problem?

 

2 answers

1 accepted

Accepted Answer
1 vote

Hi,

Thanks for the reply.  

I actually found the issue.  It was related to the IP not being set on the server properly.

I appreciate the quick response to my question.

Thanks again.

John

No worries, John! Thank you for letting us know what the problem was, so it can help other users should they run into the issue.

Kind Regards,
Shannon

0 votes

John,

We'll need to know what errors you're getting in order to proceed. Are you able to look at the catalina and Jira Logs to see what kind of error it's throwing? What do you see in the browser when you try to access Jira?

Could you also let us know what you mean by the "default Jira database"? If you are referring to the embedded one, please be advised that is only meant for testing and should not be used for a production Jira instance.

Kind Regards,
Shannon

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Apr 22, 2018 in Jira Software

How-to setup a secured Jira Software 7.9.0 on Ubuntu 16.04.4 in less than 30 minutes

...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...

1,734 views 14 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you