Hide fields in JIRA Agile? Allowing Customers to rank issues?

We currently use the Field Security plugin to hide various custom fields and time tracking data from our customers.

This has been fine while we've been using the standard JIRA view, but now the development teams want to allow the customers access to the Agile boards so they can rank issues etc.

The problem with this is that the Field Security plugin doesn't hide anything within Agile, and with Agile anyone can create their own boards and choose which fields are shown on the issue view. This means our customers would be able to access our hidden fields if they wished.

Has anyone else had an issue? If so how did you get round it?

We're considering one of the following which all have downsides:

1) Custom JS in the page to hide the options to add fields or create boards (could be circumvented)

2) Separate projects for the issues with protected data (mgmt overhead)

3) Internal and external JIRA's (synchronisation issues)

Thoughts and suggestions welcome!


2 answers

What about using something like Tempo to do the time tracking, and then restricting the users from accessing Tempo data. Would that work?

Hi Justin,

Unfortunately it's not just time tracking we're hiding. There are various SLA, escalation, notes fields etc that we hide using Field Security.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

13,599 views 16 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you