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Hi everyone, I hope everyone is doing well. How can we hide particular role people to hide internel


We have service desk qution is  Particular role people should be able to write only  external comments? They should not be write internal comments.  I have tried different ways but it's not working properly, please can any one help me on this request. ( If we remove browse permission they no longer to see the issues, and if I remove those role on add comments, that thing also not work, we need to hide internel comments option, I have a idea how to hide share with customer option but i don't know how to hide internel comment option)

Thanks adwance.


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