Hi all, trying to complete a sprint, all issues done. JIRA is retuning 8 incomplete issues

[Jim Murphy]

All sub-tasks are done. Tried issue search to find incomplete tasks/stories/sub-tasks, etc..

Any ideas?

[Nic Brough -Adaptavist-]

Do any of the issues in the sprint have sub-tasks?  Are those sub-tasks showing in the last column of the board as well?  (Note, not status, or saying "done", are they shown in the very last column?)

[Jim Murphy]

hi Trudy, yes, I have quick/custom filters for DEV team. Never had an issue in the past, stumped...

[Jack Brickey]

Hi @Jim Murphy , welcome to the community.

Are all issues in the rightmost column? That is a requirement to be considered Done when completing a sprint.

[Jim Murphy]

hi Jack, yes , all issues are in 'done' status on right

[Jack Brickey]

Thanks. You mentioned using a JQL to find incomplete issues but could you do the following...

project = xxx and statuscategory != done and sprint in opensprints()

what if anything is returned?

[Jim Murphy]

Tried your JQL, over 1k returned, nothing for my team, I added team name as part of JQL.

[Jack Brickey]

Hmmm...you have over 1k issues in your current open sprint? Try replacing opensprints() with the actual current sprint you are looking at.

What I'm trying to achieve here is to find all undone issues in the current sprint. Which I assume you should be able to ascertain just by looking at the board. Your post seems to indicate that there are zero issues showing on the board in any column other than the last column. however, I want to see what the JQL returns versus what the board may be showing.

[Jim Murphy]

sorry for confusion, JQL returns 1k issue from entire project.  I narrowed it down by adding team name to your query, returns nothing. The board show 8 stories in done, nothing else. It is a interesting issue.

[Jack Brickey]

Thanks. A couple of remaining questions:

• what does this JQL return? Sprint = xxxxx, where xxxxx is the sprint name
• have you inspected each of the 8 issues fully for any sub-tasks not done

[Jack Brickey]

One theory is the possibility of issues from another project in this sprint causing issues.

[Jim Murphy]

Sprint = 92392

all done issue reviewed for open tasks

[Jack Brickey]

To be clear the JQL Sprint = 92392 returns only the 8 issues, correct?

beyond that, as Trudy suggests, share screen shots to see if there are any clues.

[Jack Brickey]

@Jim Murphy ,

any update on this?

[Trudy Claspill]

Hello @Jim Murphy 

Welcome to the community.

Can you provide a screen image?

Do you have any quick/custom filters or assignee filters activated?

[Trudy Claspill]

@Jim Murphy 

I'm not asking if you simply have such filters defined. I'm asking if you have clicked on any of them and have them turned on while you are viewing the board and trying to complete the sprint.

A screen image of your board would be very helpful, with confidential information obscured of course.

[Jim Murphy]

Trudy, I Understand your question. Filters are off when I complete the sprint