for a rather specialized App like this one it will be unlikely you will meet somebody here in Community just in the moment you need a thorough answer - that would be of a great coincidence.
If your ask would have been to a very common App with thousands of customers it would be a different story.
Basically you are left with two common options:
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events