Help with HTTP Status 500 - The server encountered an internal error - NullPointerException

Two days ago we were getting error HTTP Status 500 - Could not determine database type (Network error IOException: Connection refused: connect).

We rebooted the server and now get HTTP Status 500 - Exception report - The server encountered an internal error that prevented it from fulfilling this request. - java.lang.NullPointerException.

We are using the built-in database.

Thanks for any assistance you could provide.

1 answer

0 vote

Did you change anything on the server?

If not, and you are using the embedded database, then it's likely that you have lost your data.  It's going to be hard, or impossible to recover it as it stands, and even if you can make it work again, you will probably be missing loads of it.

I would move on - install a new test instance and import a copy from production.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,002 views 7 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you