Having trouble understanding issue transition on pull request merge.

[jandyman]

We've noticed a feature where Jira issues can be transitioned automatically on a pull request merge. It seems to be described here.

https://support.atlassian.com/bitbucket-cloud/docs/transition-jira-issues-during-a-pull-request-merge/

There are two things we don't understand. First we don't seem to be able to transition to a state we call "Done" in our workflow. AFAIK, there are no "fields that have to be filled out" to transition to Done, but I don't really know exactly what that means, so I'm confused.

Second, is there a way to configure which potential transitions show up? In our situation, a transition to "Shelved" is the only one enabled, which doesn't make sense in this case. 

So we've got a transition to a non-sensical state enabled, and the one we want is disabled. And the page referenced above doesn't clear it up.

Any help would be much appreciated.

[Trudy Claspill]

Are you using a Team Managed project or a Company Managed project in JIRA?

Regarding the "fields that have to be filled out", when you manually transition an issue to Done do you have any pop-up screen that makes you fill in any fields? 

I haven't worked with the JIRA/Bitbucket integration before, so I can't address your other question concerning the available status.

[jandyman]

I'm not sure that the difference is between a Team Managed project and a Company Managed project.

There are no pop-up screens when transitioning to Done.

[Trudy Claspill]

In JIRA at the bottom of the navigation pane on the left it will tell you if the project is Team Managed or Company Managed.

[Trudy Claspill]

Have you added a trigger to the transition to Done in the workflow for the issue type mentioned in the pull request? Documentation on that topic is here, and applies to Company Managed projects.