Having issues with Jira Re-indexing!

Karl Samson March 25, 2024

I now have two environments, that upon either Background or Full Re-index, I get the error message:- "A task could not be found for the given task id" It is also taking up to 24 hours to perform a Full re-index!

Can anybody advise what the error message means and how I can resolve the error?

Thanks.

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Laurie Sciutti
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March 25, 2024

Hello @Karl Samson ~ I found this though it should have been fixed in earlier DC versions than what you're using...  If the listed workaround does not work for you, I recommend reaching out to Atlassian Support.

Karl Samson March 25, 2024

Hey thanks Laurie, for getting back to me so fast! I will try the fix / workaround, and let you know how we get on.

 

Karl Samson March 26, 2024

Laurie, the fix has corrected the Re-indexing in our Pre-Prod environment, will do Production tonight. Thank you very much, Life saver!

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