Hi Bruce,
do I understand it correctly Pulse is some kind of basic monitoring App which can be installed in Jira to monitor other non-Jira related services like your corporate Website (as you said?).
If this is your setup and you do not reach the target system I would start by logging in to the Jira server (Linux: SSH / Windows: RDP) and to check using "traceroute/tracert" and/or "ping" along with "telnet" if the destination can be reached.
There might be more necessary that the diagnosis there is no proxy.
The App is quite interesting from the reading. Up to now I only encountered monitoring systems like Icinga or so that do a job like this. Probably the Pulse is similar - with the difference it is integrated into Jira. Maybe I am missing a point as well.
If all fails I also found there is a support from the vendor you could reach out to.
Cheers,
Daniel
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.