Has anyone migrated their Jira Cloud data from one URL to another?

[Steve Harman]

Hi,

Having spoken with Atlassian support it appears there's no easy way to move from: ourCurrentDomain.atlassian.net to ourNewDomain.atlassian.net.  The process involves exporting from our old account and into the new one.

Has anyone ever done this?  And if so:

• Was it straightforward?
• Do the JIra projects from the old domain need to exist in the new domain?
• Do the users from the old domain need to exist in the new domain?
• Will our users need to create new passwords to login to the new domain?
• Can we migrate Jira Software, Confluence & Service Desk in one go?

Suggestions on some or all of the above would be most welcome.

Thanks,

Steve

[Nic Brough -Adaptavist-]

I've done it a couple of times for clients.

1. Yes, follow the docs

2. No, it's a complete import

3. I did it with the old user system, where it was a good idea to have them there first.  I'm not sure with Atlassian accounts, but I would have them there if possible.

4. No

5. No.  Jira is one system (with Software and/or SD if you want), and Confluence a second one.