HTTP Status 500 - Unable to establish a connection with the database Edited

Hello,

I can't reach JIRA, the error meddage says: 

HTTP Status 500 - Unable to establish a connection with the database. (File input/output error: E:\JIRAbackup/database/jiradb.log)

 type Exception report

message Unable to establish a connection with the database. (File input/output error: E:\JIRAbackup/database/jiradb.log)

description The server encountered an internal error that prevented it from fulfilling this request.

exception

com.opensymphony.module.propertyset.PropertyImplementationException: Unable to establish a connection with the database. (File input/output error: E:\JIRAbackup/database/jiradb.log)
	com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore$EntryLoader.load(CachingOfBizPropertyEntryStore.java:522)
	com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore$EntryLoader.load(CachingOfBizPropertyEntryStore.java:505)
	com.atlassian.cache.memory.MemoryCacheManager$3$1.load(MemoryCacheManager.java:132)
	com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3573)
	com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2350)
	com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2313)
	com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2228)
	com.google.common.cache.LocalCache.get(LocalCache.java:3970)
	com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3974)
	com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4834)
	com.atlassian.cache.memory.DelegatingCache$DelegatingLoadingCache.get(DelegatingCache.java:264)
	com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.getEntry(CachingOfBizPropertyEntryStore.java:117)
	com.atlassian.jira.propertyset.CachingOfBizPropertySet.get(CachingOfBizPropertySet.java:196)
	com.opensymphony.module.propertyset.AbstractPropertySet.getString(AbstractPropertySet.java:305)
	com.atlassian.jira.config.properties.ApplicationPropertiesStore.getStringFromDb(ApplicationPropertiesStore.java:271)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getString(ApplicationPropertiesImpl.java:56)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getEncoding(ApplicationPropertiesImpl.java:119)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getContentType(ApplicationPropertiesImpl.java:141)
	com.atlassian.jira.web.filters.JiraEncodingFilter.getContentType(JiraEncodingFilter.java:59)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)
	com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
	com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
	com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:60)

 

note The full stack trace of the root cause is available in the Apache Tomcat/7.0.55 logs.

 

Any ideas what to do?

Thank you!

 

Katerina

 

3 answers

What have you done before that error came up?

Has that been a fresh installation? An upgrade? Migration? Or just a restart and everything worked before?

Are you working with internal database or external?

When you dont have to fear data loss (cause of fresh install or something) and you use internal database you could try to remove the /database/ folder in you jira-home directory and recreate it (while jira is offline). then it should work as a factory reset when i remember correctly.

No installation, no updates. Yesterday working fine, today not. We have our server, we restarted it. I believe it is external database, but I am not sure.

Now we have other error message saying TIMEOUT ERROR.

 

We have a lot of data there, so I don't want to try anything risky.

 

Thank you,

Katerina

0 votes

The reference to jiradb.log strongly suggests you're using the internal database.

I hope you have backups, because an i/o error on that file means it's broken, probably irretreivably.  Check in jira-home/export for the latest standard xml output.  Or just rebuild it from production, as it's a test system.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

633 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you