Greenhopper key upgrade

Hakan Kutluay December 3, 2012

I have successfully updated jira 4.0.2 to 5.2. But i can't change greenhopper license key on Jira (there is no textbox for license metioned documentation page )

Edit: When i clicked renew button, it opens atlassian product reneval page. I have already maintenance key..

Screenhot:

Screenshot

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Hakan Kutluay December 4, 2012

Problem occures only in Google Chrome (Version 23.0.1271.95 m) When i clicked license number on Internet Explorer, it became a editable textbox and can be changed.

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John Garcia
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December 3, 2012

If you're using the BTF version of the product, there should be a pencil icon next to the license key. Clicking the pencil icon will allow editing of the license. If this does not work, please file a support ticket at support.atlassian.com.

Hakan Kutluay December 3, 2012

Actually i don't know what the BTF acronym stands for.. There is no pencil icon to edit the license key.

John Garcia
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December 3, 2012

That stands for Behind the Firewall. If you're using OnDemand, you'd make the change at your my.atlassian.com account, instead of in JIRA.

Hakan Kutluay December 3, 2012

I'm using standalone version as a service.

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Hakan Kutluay December 3, 2012

jira uses The Universal Plugin Manager (v2.7.8) by Atlassian

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Hakan Kutluay December 3, 2012

I have already checked this question but no chace

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