Greenhopper don't work

We have JIRA (v5.0.3#729-sha1:bf569e4) (with 100 users licence from downloaded version) and also we have 100 users licenced GreenHopper ( Agile Project Management for JIRA (Build: #4b2ce0846403)

A free update (v. 6.1.6) is available for this add-on. )

If we want to use our installed GreenHopper version (5.9.7.1) system send this messasge: "GreenHopper is currently unavailable. This might be because an upgrade is in progress."

When we download the free update (6.1.6) the system send this:

"This add-on has been installed and a license was automatically detected in your application. Get started with this add-on by clicking below." - hourra, but right after this message we see that we need to pay $2000 to renew our license.

So, question is: which version can we use with our license???

Hope your soon answer, sincerely Zsolt Asboth.

1 answer

1 accepted

0 vote
Richie Gee Atlassian Team May 26, 2013

Hi Zsolt,

Is your license expired for GreenHopper?

If not, please create an issue on support.atlassian.com so that the engineers there can help you look into this problem.

Another thing is to have faster response, provide the support zip as well.

full support zip (Administration > System > Atlassian Support Tool > Support Zip)

Hope this helps, cheers :)

The problem is that our maintenance license is expired 26/may/2012. So we can't open a ticket and now we can't use our buyed version (!) because nor the original version nor the freely upgraded version does work! This is not acceptable for us.

Please give us a solution!

Richie Gee Atlassian Team May 26, 2013

If the license is not valid for the GreenHopper version:

A new GreenHopper license will need to be purchased so that it is valid for the new GreenHopper version. To restore immediate access to GreenHopper, an evaluation license can be generated onmy.atlassian.com.

Caution

It is not possible to rollback GreenHopper to a prior version. If you have accidentally upgraded GreenHopper to an invalid version and cannot get a license for it, please restore a backup of JIRA to its last-known working state ASAP, as in our Rolling Back a JIRA Upgrade documentation.

The above is extracted from the KB below, and as accordingly it is not possible to roll back to previous version. So for you I would recommend that you generate an evaluation license at the mean time to continue using GreenHopper and raise a support ticket.

https://confluence.atlassian.com/display/GHKB/GreenHopper+disabled+with+the+error+License+is+for+an+older+version+and+maintenance+has+expired

Upgrading to 6.1.6 (released on 4 April 2013 which is earlier than your expiry) should not be disabling your GreenHopper but you will see the message if your license is expired.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,018 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you