Greenhopper boards not available after upgrade to 6.2.2

After upgrading to Jira 5.2.11 and Greenhopper 6.2.2 the existing Greenhopper boards are not available.

Users just get a link to create a new board.

How can we get access to the previous boards?

2 answers

1 accepted

0 votes
Accepted answer

Problem found to be that the active objects data wasn't inserted when we restored from the xml backup of the previous version (Jira 5.1.8).

The data for the boards was in a file called activeobjects.xml and we couldn't import this through the Jira interface so had to bring it in using sql.

All appears OK now.

Did you reindex Jira yet? You might need to restart Jira after the reindex as well? It depends on the versions of Jira and Greenhopper you upgraded from.

I am assuming there are no errors in your log files but you check if you have this issue.

https://confluence.atlassian.com/display/GHKB/GreenHopper+upgrade+to+6.2.2+fails

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

444 views 2 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you