[Greenhopper 5.7.4] drag & drop ranking not set

I was able to change the ranking of my issue for month.

And since 2 weeks, I can't modify ranking.

I drag & drop my issue in greenhopper UI. The ranking there is OK but if I refresh my page i've got my old ranking.

I try to optimize the rank => No change

I try to filter my context => No change.

For information I've got +4000 issues in my project.

Someone can help me ?

5 answers

Can you check if your current user has permissions for Schedule Issue ? If you don't have permissions to Schedule Issues (which links to the greenhopper ranking permission) then your ranking changes will not persist.

yes i've got it. if not the feature didn't work before ...

Also can you get your GreenHopper upgraded? If you are using Global Ranking (from Labs) it was a bit unstable during that time.

I can't because we use jira 4.4.1 in production environnement

I tried a daily restart => No change

I tried to change user preference => 500 issues & no change

It's really really a big problem

Anything in logs?

Does the javascript console in the browser report any errors?

how can i check javascript console ?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,239 views 10 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you